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Did you know that the highest frequency of app downloads occur in the first month after you announce your new app? To take advantage of this period of high visibility, there are a few easy activities that can help you spread the word. It's best to get started on these early, and have them ready to be promoted on the day of your app launch. Note that we recommend our clients call listeners who use your app ‘members’ instead of ‘users’ - or you can even give your App Community Members a special name! 1. Incorporate News of your App into your Broadcast If you are a radio station, this section is especially for you! If not - skip ahead to the next section. Capture your listeners while they’re tuned in, with live reads and other live or pre-recorded promos. It’s recommended that these start on the day of launch, and keep promoting your app indefinitely to sustain engagement. Launch Segment Add a segment into a few shows on Launch Day. Some ideas are: Interview your Project Champion and talk about some of the features of the app. Get your presenter to review and discuss the app in their show. Ask your audience to send you a voice note, and play it on air. Live reads Your best influencers are your presenters! Deliver live reads and/or pre-recorded clips frequently during launch week. Reduce the frequency for the rest of the month. After the initial launch phase, reduce the frequency a little more and play as a standard call-to-action in your usual programming. Some Useful Talking Points Why should people download the app? “It’s our radio station in your pocket on the go/wherever you are!” “The app is for our VIPs; an exclusive space where our most loyal listeners can connect directly with us!” “Get the app to receive exclusive content that is only available on the app (not on social or website)” Live streaming “Never miss your favourite show/music again!” “Did you know live streaming only uses 14MB per hour?” Podcasts “If you missed that incredible on-air moment/interview/feature, listen to the podcast in the app!” “Listen again to that incredible on-air moment/interview/feature!” “Share that incredible on-air moment/interview/feature with friends!” “Catch the podcast of the latest News/Sport/Traffic update!” ‘Contact the Studio’ channel “Message us directly in studio and we will respond directly to you.” “Send us your voice note to play on air!” Conversations “Chat with other listeners in Community Chat!” “Mute a channel if you want to join but without an endless stream of notifications!” Promote the read-only Channels you’ve created for Breaking News etc. Special Offers – “exclusive offers only available to registered app members” 2. Use Activations to Increase Awareness of your App When introducing something new, nothing beats the impact of a face-to-face interaction: Take advantage of an upcoming activation or Outside Broadcast to plan your Launch Day. At regular activations, include a "download squad" of a few team members who are on-hand to help people download the app and register their profile. Special activations at regular intervals driving new downloads and new registrations. At activations, it's handy to have: A banner or two promoting the app so people can see at a distance. Wi-Fi provided by yourself or the venue so people don't have to use their cellular data to download the app. 3. Tell the Media Send a Media Release describing your app to your local print and online media publications. Here are a few paragraphs you could customize and distribute: And if you can, why not go ahead and use print media?! 4. Use your own Digital Platforms Your key metrics in measuring app audience growth should take into consideration your digital audience on your social media. Your social media plan over the launch period (and constantly thereafter!) should incorporate the promotion of your app and its various features and content. Here are some brilliant examples from some of our clients: 5. Send out an Emailer to your Partners, Industry If you currently maintain an email database where you communicate with your partners, the media, advertisers and even your audience, you can send out an emailer to them informing them that you have a new app! In general, you should consider migrating all existing platforms you use to communicate with your audience (such as emails and WhatsApp) to your app. During the transition period, you can use these channels as a way to encourage your audience to engage with you via your app. Within this emailer, it would be useful to include some of the benefits of the app to encourage your audience. 6. Add to your Email Signature To let your personal and/or professional contacts know that you have an app, create an image (including the App Download Badges) which you can add to your email signature. Here is a handy guide to generating an email signature with Google and Apple download links and how to add these to your outgoing emails: https://snapprealestate.com/how-to-add-app-store-google-app-download-links-to-your-email-signature/ Be sure to check out some of our other How-To Guides on how you can encourage your community to download your app!

Development on your apps may only commence once all App Design Assets requirements are received as per specs. To ensure rapid feedback on your assets, please send all assets in one email to support@fabrik.cloud with your brand name in the Subject line. Sizes specified are in pixels. A. Your Logos Where these appear: The white version of your logo will appear in various places within your app. The colour logo will appear on your About screen within the app. In notifications and your phone’s status bar. Specs: Attach the following to your email: A white version of your logo with a transparent background (i.e. PNG format) Dimensions: 1024px by 1024px Filename should be in the format: AppName-Logo_White-1024x1024.png A colour version of your logo with a transparent background (i.e. PNG format) Dimensions: 1024px by 1024px File name should be in the format: AppName-Logo_Colour-1024x1024.png Please note: Logos must be provided in a vector format that is easily convertible to a solid colour. Logos must be provided as PNGs with a transparent background. B. App Launch Icon Where this appears: When someone would like to open your app, this is the icon that displays on their phone’s home screen or list of apps. Specs: Attach the following to your email: Jpeg image Dimensions: 1024px by 1024px Filename should be in the format: AppName-LaunchIcon-1024x1024.png C. App Splash Screen Images Where this appears: When someone opens your app on their device, this image displays for a few seconds. Some examples: https://www.invisionapp.com/inside-design/splash-screens/ Specs: Attach the following to your email: For Android devices: Jpeg image Dimensions: 1440px across by 2560px down Filename should be in the format: AppName-Splashscreen_Android-1440x2560.jpg For iPhones: Jpeg image Dimensions: 1242px across by 2688px down Filename should be in the format: AppName-Splashscreen_iOS-1242x2688.jpg Please note: Images with your brand logo displayed are preferred. Images must be high resolution and should not contain faces or sensitive content. D. App store featured images Where this appears: When someone opens your listing on the Google Play Store app on their Android phone, this image will display at the top of your listing. Some examples: https://www.apptamin.com/blog/feature-graphic-play-store/ Specs: Attach the following to your email: Jpeg image Dimensions: 4096px across by 2304px down Filesize: < 1MB Filename should be in the format: AppName-GoogleDeveloperHeader-4096x2304.jpg Jpeg image Dimensions: 1024px across by 500px down Filesize: < 1MB Filename should be in the format: AppName-GooglePlayFeatured-1024x500.jpg E. App theme colours How these are used: These colours will be used to brand your app with your visual identity. More information on hex codes: http://www.color-hex.com/ Specs: In the body of your email, provide the HTML (hex) colour codes only. e.g. #F4EE11 Primary Colour hex code: e.g. #FF0000 (red) Used for background of streaming and theming Secondary Colour hex code: e.g. #000000 (black) Used for background on podcasts and messaging Tertiary Colour hex code: e.g. #FFFFFF (white) Used for the icons that appear on the header, menu bar, text, and elsewhere throughout the app. Please note: The background of the app will be neutral colours such as white and grey. It is best not to select a secondary colour that cannot be legible with a tertiary colour e.g. black and navy blue. [Optional] f. Tab icons You may wish to use your own custom tab icons within your app. Where these appear: At the bottom of your app, your members will be able to see and navigate between 3 to 5 tabs (depending on your pricing tier). Specs: Attach the following to your email: Icons to be provided in both PNG (AI) and SVG format Dimensions: the icons must be clear & legible when scaled down to 78px by 78px Filename should be in the format: AppName-TabIcon-TabName.svg Please note: Line width of your icons: 4px at most Icons need to be transparent ie. no filled area in a different colour or shade. Icons need to be supplied in SVG format as well as PNG 24 format with transparency enabled.

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When preparing your app launch, it's recommended that you assemble a set of guidelines to introduce your app to your community. Here is some information to assist you: 1. Make your App link Easily Accessible Before beginning to promote your app, make sure you're using your existing online properties and communication methods to publicise the links to your app. If you have a closed community, some of these suggestions may not apply to you. Note: Once your app is available for download, we will provide you with a short link to the app that would be easier to remember and neater when pasted online - and you are welcome to use a URL shortener service of your own as well. Add to your Website/s To let your website visitors know that you have an app, add the App Download Badges to various parts of your website. You can download the high-res versions here: Android - play.google.com/intl/en_us/badges/ iPhone - developer.apple.com/app-store/marketing/guidelines/ Create a Landing Page on your Website: Add a page on your website sharing more information around your new app, where to download it, and how to interact. Add to the Header and/or the Footer of your site Items listed on your website's menu and footer are visible on all pages of your website, and is a great way to make sure the download badges are noticed. Add to your Contact page People visit your Contact page to learn how to communicate with you. Your app is the perfect place to do so! Add a Smart App Banner on your Mobile Site When someone visits your website on their phone, you want to let them know that you have an app available. Adding this code for your iPhone app will make that happen seamlessly. Create a homepage slider. If your website has a promotional area for news such as a slider on the homepage, then this will be a great place to promote the new app. Add to your Social Media branding If you have social media pages such as Twitter, Facebook or LinkedIn, customise the header images to include the app store download badges. On Facebook, you can activate a "Use App" button that can link to your app or to your promotional page. Add to your Email Signature To let your personal and/or professional contacts know that you have an app, create an image (including the App Download Badges) which you can add to your email signature. Here is a handy guide to generating an email signature with Google and Apple download links and how to add these to your outgoing emails. Add to your Email Newsletter If you maintain an email database where you communicate with your partners, the media, advertisers and even your audience, you can send out an emailer to them informing them that you have a new app! You can also add your App Download Badges to the header or footer of your newsletter template so that, over time, people are reminded to download your app. Add to your WhatsApp info If you communicate with your audience via a WhatsApp Business account, customise the information sections with a notice or even links to your app. In the case of WhatsApp, you should be intentional about migrating these group members into your app. During the transition period, use every available area as a way to encourage your audience to engage with you via your app. 2. Explain how to Download the App Today, people of all ages and lifestyles are quite comfortable with downloading and using apps, but it doesn't hurt to provide more guidance on how to find and download your app. Here are some ways to assist: Where do I find your app? Based on what works for you, some possible responses to this question can be: Visit this link on your phone: [provide your shortlink here, which will redirect the person to the relevant app store on their device]. Go to our website and click on [if you have a landing page, provide the link/name of the landing page here]. Share the direct links: For Android, go to the Google Play app on your phone, and search for [your app name]. For iPhone, go to the App Store app on your phone, and search for [your app name] (depending on whether you have an iOS app). For Huawei, go to the Huawei App Gallery on your phone, and search for [your app name] (depending on whether you have a Huawei app). Making your app links visible in as many places as possible means that more people will see it, and will increase your reach. How much space/data will the download need? The apps that we create for you are designed to be a data-conscious as possible, and the size of your app will depend on the features that you have included. If you feel your member base might benefit from this information, then connect with us before launch to find out how large your app's files are so that you can include this info in your messaging, 3. Explain How to Register a Profile To receive messages from you, and send messages including voice notes etc. to you and to others, your members will need to register your profile on the app. From a strategic perspective, you may also want to encourage registration so that: You can derive insights about your member base and deepen your understanding of who is engaging with you; You can better describe your audience to existing advertisers, and determine new advertisers or revenue partners based on your more nuanced audience statistics. With 'known' members, you can ensure accountability of the people within your app community. You can offer better value and service to your member base. Feel free to include this information when guiding your members through app registration: After downloading the app, sign up with your cellphone number by following the prompts. If you forgot to register when you first downloaded the app, access the menu at the top-left of your screen and look for the 'Sign in' option. Type in your mobile number. Check for an SMS with your unique OTP (One Time Pin). Add the 6-digit OTP into the available text field. This level of security protects against fraudulent activity on your cellphone number. Complete all the profile fields. (Note that, because of global data privacy rules, the system cannot force certain fields to be set to mandatory/required. So if you want your members to complete all fields, such as uploading a picture, then let them know in your onboarding communication.) In order to engage with other members in the app, you will need to read and accept our Terms & Conditions, Privacy Policy & Community Standards. Only after you've successfully registered, you will see all the message groups and other content. Don't forget to go back to your Profile to upload a picture, so we can see who you are! Say 'hi' to us in the private message group, and connect with the community in other chat groups! 4. Inform people on why they should Register a Profile Many people who download apps postpone their registration until a later stage and forget to come back, or aren't aware why they need to. Here's some information and a few ideas that may help you: Describe the Features of your App Share some of the app's useful features and functionality. Depending on your app, these may include: Incentivise Registration Everyone loves a competition! During your app launch campaign (and at regular audience-building intervals in your calendar), offer a giveaway to create buzz and excitement. 5. Share info about how your Message groups work In addition to the core features of your app, share more information about what each of your message groups is about, and how they can interact with you. You may have open conversations for people to join/leave, or broadcast or read-only channels for them to be informed. You could also have private, invite-only channels that you can let selected individuals know about. Join/Leave or Mute/Unmute Because individuals can leave and rejoin message groups, add information in the Description section so that members get to know what each group is about. People can also mute or unmute groups by tapping on the respective bell icon. Be sure to let them know as unmuting a conversation is a better alternative to leaving. Find out more about Conversations and Channels in this guide. 6. Interacting with Other Members Draw attention to your Community Standards When putting your new app together, you would have completed a Community Standards document. Community Standards is a set of rules or guidance on what it is and what it is not acceptable to post within your app, demonstrating your acceptance of your social responsibility towards your members and wider communities. Members accept these Standards (as well as your Ts&Cs and Privacy Policy): When first registering on the app; Every time you update your document. They can also return to read these documents in their app menu under Terms. As people start engaging on the app, feel free to remind them of the engagement rules to pre-empt unpleasant interactions. Reporting a Message If a member feels that someone else's message goes against the Community Standards, they can Report that message so that you can then take action: Tap and hold the message that you'd like to report. Select 'Report Message'. In the next section, select up to 3 categories that describe why you'd like to report the message. Type a reason if necessary and tap 'Report'. Once you have reported a message, our administrators will review and decide whether to remove the message. If that message has been removed, it will be replaced by a notice and no longer be visible to anyone. Find out more about this feature here. Blocking Other Members If a member would prefer to stop seeing messages from a particular person, then they can block that member. Tap the person's name, or tap and hold on a message that they have sent. Select 'Block Member'. In the next section, confirm that you'd like to block them. After refreshing the chat, you will not see any previously received messages from that member. Their messages will be replaced by the relevant notice. If you would like to manage your Blocked Members: Go to the menu and select 'Settings' Select 'My Blocked Members' View or Unblock previously blocked members. Note that the administrators will not be able to edit your blocked members. Find out more about this feature here. Encourage Message Reactions Members will be able to react to any message on your app, even in the read-only channels. Let people know early on that they have this ability, and make sure that you are reacting to messages to drive behaviour. To react to a message: Tap and hold the message to which you want to react. Select the reaction of your choice. 7. Requesting Assistance with the App If your members need assistance with the app, they can send an email request to the Fabrik Service Desk. Here's how: Go to the menu, and select 'Request App Support'. Complete the required information. Check your email for a response from our Fabrik App Support team. The email that we receive will include important information about that member's device, app version, and mobile operating system that will help us diagnose the issue much faster. The more this service is used, the quicker and better our team can resolve any issues or bugs. You may want to provide other forms of assistance related to your daily operations. For that, make sure your contact details are made visible to the app members. 8. Providing Feedback about the App or Engagement Your community members may want to provide ideas or suggestions on how the app can be improved to be more useful for your community. You may even want to invite a select group of customers into a 'beta testing' or 'soft launch' phase. When doing so, we advise that you provide an email address of a department or person within your team (perhaps your digital champion) to collect and evaluate this feedback. Some requests may not win support from yourself as our client, or may mean an additional cost due to software development work - so it is best that you evaluate them first. With the feedback or suggestions you agree on, you can: Discuss these with your contact person at Fabrik. Add them to our Feature Suggestion page: fabrik.cloud/feature-suggestion Email feedback@fabrik.cloud 9. Consider areas of resistance Introducing something new will bring resistance from the groups of people that are affected, such as: internal teams or other departments clients community members demographical criteria, such as different age groups, etc. Giving thought ahead of time to the potential reasons why some may object to engaging on your new app means that you can plan ahead and pre-emptively include points or FAQs in your communications to address these.

Billboards offer a few different options you can use to engage your audience and delight your advertisers, such as polls and surveys, and can include rich media like audio and video. Click on the link about which you'd like to find out more: Image Specs Billboard with a Link to a Website Billboard linking to a Poll Billboard linking to a Survey Billboard linking to a Phone Number Image Specs Billboard with a Link to a Website This is the most popular request from advertisers, as it's simple to implement and drives traffic to their website. An app member can tap anywhere inside the content safe zone to action the next step. Design Guidelines: Additional Requirements: In addition to the billboard image, provide a website address that the billboard will open to should the app member tap on the image. Billboard linking to a Poll Design Guidelines: Additional Requirements: Coming Soon! Billboard linking to a Survey Design Guidelines: Survey Question Guidelines: We recommend a maximum of 10 questions to increase the number of completed surveys. We recommend that the questions offer pre-determined responses for the respondent to choose from a list. Free text questions are also possible. Find out more about Billboard Surveys here. Billboard linking to a Phone Number Design Guidelines: Additional Requirements: In addition to the billboard image, provide a phone number. When an app member taps on the icon, their Phone app will open with the specified phone number filled in. The call will be placed over the member's cellular plan, and standard airtime rates will apply.

Step 1: Your App Description When completing your App Description elements, refer to the table below. For general best practices and guidelines, find out more on these websites: Google Play Store App Store Huawei AppGallery Step 2: your Developer Page Once your Google Developer account is created and paid for, you have a branding opportunity on the Google Play Store. To create a developer page, you need to have at least one published app on Google Play. People can visit your developer page to learn more about your brand and find all the apps that you’ve published on Google Play. Developer pages aren’t required. If you don’t set up a developer page, other apps that you’ve published will continue to be displayed on your developer-specific app collections on Google Play. Visit Google's own Developer page for a good example. For best practices and guidelines, find out more on the Google website: https://support.google.com/googleplay/android-developer/answer/9873827 If you would like to brand your Google Developer page, you will need the following information:

Step 1: Identify your company's Legal Signatory. Be sure to provide us with the details of a legal signatory for your company. This could be a director or someone who has been granted signing authority. Even if the Apple developer account will not be monitored or administered by this person, Apple requires that the account be linked to this person's details. Your organisation’s website must be publicly available and the domain name must be associated with the name of your organisation. You will need an email address that uses your organisation's domain name i.e. yourname@yourcompany.co.za Provide a CIPC document, or any document that provides details of the category of your organisation. Provide an official business document that includes: the company's physical address the company telephone number the full name of your legal signatory the job title of your legal signatory the mobile/cellphone number of your legal signatory Step 2: Obtain a D-U-N-S number. To enroll an Apple Developer account for your business, your company must have or obtain a D-U-N-S Number so that Apple can verify your company's identity and legal entity status. These unique nine-digit numbers are assigned by Dun & Bradstreet and are widely used as standard business identifiers. They are free in most jurisdictions. Find out more If you are a South African company, you can request a DUNS number from TransUnion. Other African countries can request from DNB SAME. Ensure the details submitted are accurate as changes may take weeks to be actioned and to reflect on the global system. TransUnion should take 2-5 days to respond with a DUNS number. Once the DUNS number has been received, it may take at least 15 business days for the number to be available on their global system from which Apple will retrieve it for their verification purposes. Expected duration: ±20 days Step 3: Create your Apple ID. Ensure you are using the First Name, Last Name and Contact Number of the approved legal signatory of the business. The Apple ID will need to be connected to a phone number on an iOS device that can receive phone calls (i.e. Two-Factor-Authentication) which can be used to receive One Time Pins. Step 4: Enroll for the Apple Developer Program. After Step 2 is completed, the DUNS number should be available on their global system from which Apple can retrieve it for their verification purposes. With your Apple ID, log in to App Store Connect and Enroll for the Apple Developer Program as an Organisation. When completing the requested information, ensure you are using the same information as you have in your DUNS request and Apple ID application. If the application is successfully submitted, Apple will send an automated response to the email address associated with the account. Apple will phone the approved legal signatory within 1-2 business days. If you miss this call, Apple will ask you to provide them with a few time-slots in which they can contact you. Once the approved legal signatory has been contacted, an email will be sent within the next 1-2 days providing a link to complete the annual Apple Developer payment of $99. Once payment has been made, an automated response will be received indicating that the payment will be approved in 1-2 business days. When payment is approved, an email will be received congratulating the applicant on your successful approval into the Apple Developer Program. Our developers' email addresses will need to be granted Admin access to the Developer account. Expected duration: ±7 business days Step 5: Receive a test app to review. After our developers have been granted Admin access to your Developer account, it may take 5 business days to build your app. After the app has been built, to make it available to you to test via TestFlight takes at least 24 hours (or 1 day) for testers to receive a link to access the app. Expected duration: ±7 business days Step 6: First submission to the Apple App Store. From the time you provide the go-ahead to submit your app, our developers require 2 business days to prepare for submission. Note that your Terms of Service documents must be uploaded to your app prior to submission, or the app will be rejected. When the app is submitted, it will be reviewed by an individual at Apple. This process can take 3-5 business days. Expected duration: ±7 business days

To test a beta or draft version of your Android app, you will need: An Android smartphone running Android version 4.3 or later; An internet connection. Installing the test app Our team will send you a link to the app. On your Android phone, access the link. Your browser window will open up. Download the latest version by tapping the 'Download' button. Your browser will ask you to confirm that you want to download a file that ends in .apk; tap the 'Download' button again. The device may take a few moments to download the apk file into your Downloads folder. Once the file is available on your device, the browser will prompt you to 'Install'. Because you are "sideloading" an app from a link and not the official app stores, your device may present you with security warnings. Please dismiss these warnings and proceed. Once you tap 'Install', the device may take a few more moments to install the file onto your device. Tap 'Open'. If you have issues when installing, check out this post. Downloading a second Test version If changes have been made to your test app and you'd like to open the new version, be sure to delete the previous app before installing the new one, as follows: Remove the old test app: On your home screen, tap and hold down the app icon of the previous app. Tap on 'Uninstall'. Tap on 'OK'. Install the new test app: Be sure to click on the new link provided to you by our team. Follow the steps above as though you have a new app. Testing your app While reviewing your app, you may notice bugs or identify changes that you'd like to make. In addition to making notes, you may also want to take screenshots and screen recordings: Take a screenshot: It is best to take screenshots of the elements which you'd like to discuss. Here's how to take a screenshot on your Android phone: https://support.google.com/android/answer/9075928?hl=en You can add drawings and text to your screenshot to highlight important aspects. Take a screen recording: You may want to show a particular behaviour, for example what happens when a link is tapped on etc. Here's how to record the screen on your Android: https://support.google.com/android/answer/9075928?hl=en Provide your feedback to the team: Email your notes and screenshots to the team and/or use these as discussion points in the next conversation with your Fabrik team.

To test a beta or draft version of your iPhone app, you will need: an iPhone or iPod touch running iOS 13 or later; an internet connection; an email address; the TestFlight app. Receiving Access to the test app To get started, send us the email address with which you want to access the test app link. Once you hear that we've sent you a link, check your mailbox for an email from TestFlight (no_reply@email.apple.com). The email often goes into your 'Other' folder or may end up in Junk, so it's best to search your entire mailbox. When you click the 'View in TestFlight' button, a web page will open with a code which you will need once you open TestFlight. Installing TestFlight Install TestFlight on the device you’ll use for testing. Search for "TestFlight" in the App Store, or open this link on your iPhone: https://itunes.apple.com/us/app/testflight/id899247664. Open TestFlight and register a profile to begin using the service. Click on the 'Redeem' link on the top-right of the screen. Add the code that you received on the webpage opened from your TestFlight email (see point 3 above). More info about TestFlight. If you have issues when installing, check out this troubleshooting guide. Accessing your App After your app has installed on your device, tap the 'Open' button. Just like any normal app, your app icon will also appear on your home screen to return to at any time. Your app icon should have a yellow dot next to the name - that's how you can tell that it's a test app. Open your app and go through the app to play around with it. Downloading a second Test version If changes have been made to your test app and you'd like to open the new version, be sure to delete the previous app before installing the new one, as follows: 1. Remove the old test app: On your home screen, tap and hold down the app icon of the previous app. Tap on 'Remove app'. Tap on 'Delete app'. 2. Install the new test app: Open your TestFlight app. Check that you have the latest version available for download as follows: Your app says that it will expire between 80-90 days; Or open the listing, click on 'App Details', and confirm that the Release Date is as per the latest release. Install the app. Testing your app While reviewing your app, you may notice bugs or identify changes that you'd like to make. In addition to making notes, you may also want to take screenshots and screen recordings: Take a screenshot: It is best to take screenshots of the elements which you'd like to discuss. Here's how to take a screenshot on your iPhone: https://support.apple.com/en-za/HT200289 The screenshot will be saved in your Photos app. You can add drawings and text to your screenshot with Markup. Take a screen recording: You may want to show a particular behaviour, for example what happens when a link is tapped on etc. Here's how to record the screen on your iPhone: https://support.apple.com/en-us/HT207935 The video will be saved in your Photos app. Provide your feedback to the team: Email your notes and screenshots to the team and/or use these as discussion points in the next conversation with your Fabrik team.

Issue: While installing the app on Android, you may get a security warning. On Android 8 or higher, you get a dialog such as “Chrome, For your security, your phone is not allowed to install unknown apps from this source”. Click the Settings button of that dialog and toggle Allow from this source. Alternatively you can navigate to Phone settings > Apps & Notifications. Find the browser application list, tap Advanced then Install unknown apps then toggle Allow from this source. On Android 7 or lower: Navigate to the device Settings the into the Security category. Under the Device Administration category, toggle Unknown Sources. Then try to install the application again. Please note that some device manufacturers might customise the settings screen and the menu entries can have different names or be at a different location. Issue: While installing the app, you get an error stating “There Was A Problem Parsing the Package”. This error could be caused by one of the following reasons: The file download may be incomplete. The application might not be suitable for your hardware or Operating System version. Security Settings The APK file could be corrupted. The name of the package changed after signing. To troubleshoot this, try reinstalling the app. If that doesn’t work, please contact us again and we will help resolve the issue.

Issue: While installing the app, you get a message referring to an “Untrusted Enterprise Developer”. In order for the app to be available for use, you will need to trust the developer's certificate. From your phone’s home screen, tap Settings > General > VPN & Device Management. On this screen, under the  Enterprise App  heading, tap on the ECA Internet (Pty) Ltd developer profile. Confirm that you trust this developer. You should now be able to launch the app. Issue: When I press the “Install” button, the installation alert never shows up and the app never installs on my device. If you have previously installed the app from the App Store, and it carries the same version of the app that is being installed, there will be no alert to confirm the installation. As a workaround, please try uninstalling the existing version of the app, and then tap the Install button again. Issue: While installing the app, I get an “Unable to Download App” error, and the app is not installed. You should contact us if you receive this error. These are some of the possible technical causes, which a developer will troubleshoot for you: UDID is not included in the provisioning profile The build was incorrectly signed or has broken entitlements Device or iOS version is incompatible with the build Device storage is full Actual download error App is over 50 MB and downloaded over a cellular connection

Depending on your pricing tier, you may be able to make use of the Dialboard feature within your app. What is the Dialboard? The Dialboard is a screen in the app that displays a set of important numbers for your community. You can use the Dialboard for emergency contacts, departmental phone numbers, or even as advertising space. The Dialboard is also home to the optional Call Back Button, which is an additional feature that Fabrik offers you. See the last section on this page for information on how this works. How it works: The Dialboard slides down from the top of the screen when the app member taps the "phone" 📞 icon in the top-right corner of your app. If you don't have the option of using the Dialboard or your would prefer not to, the phone icon will simply be connected to one phone number of your choice. (You can also choose to hide the phone icon entirely.) For the best user experience, you can add up to 9 numbers on your Dialboard. Note that, when a member taps on any of these icons, they are redirected to their device's Phone application in order to place the call. Therefore, the call is connected over their cellular network and not via the app. To customise your Dialboard, send us the following: Title of each listing (see specs below). Phone number for each listing. Icon for each listing (see specs below). The hex code of the colour in which you'd like the icons and text to appear. Title Specifications: Try to keep the name to a maximum of 20 characters. If the title is longer than 20 characters, it will be shortened on many devices. Icon Specifications: Dimensions: The height of each icon should be a maximum of 142px. Filetype: Send each icon as a transparent .PNG file with no background. File-size: As small as possible for quick loading on the app. Colour: A light colour is suggested as the Dialboard background is dark. The Call Back Button The Call Back button (also known as "Cloud Concierge") is a feature that empowers your app member to send you a "please call me". It is a useful feature if you: are not always contactable via telephone and would prefer to call people back when you have the time. offer a helpdesk or call-centre service to your app community. would like to save your member on cellular costs by calling them instead. would like to offer an advertiser the an opt-in feature from within your app. How it works: When a member taps on the Call Back button, they will see a notification asking them to confirm that they'd like to be contacted. Should they agree, an automated message will be sent to a private channel of your choice that only those selected individuals within the channel will receive (e.g. your team). It is then up to those individuals to call the member back. Specifications: Title: By default, the button is titled "Request a Call Back". This can be customised to a title of your choice. Icon: By default, the icon will be a bell, but this can be customised to an icon that you send to us. Colour: The Call Back button and title will appear in the same colour as the Dialboard information. Channel information: The name of the private channel in which you'd like to receive these Call Back requests, as well as the registered phone numbers of the individuals who need to respond to the requests.