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Great work by the immedia studio team to deliver the new enhanced Seychelles Broadcasting Corporation Radio station mobile App. SBC Radio App includes live streams of both Paradise FM and Radyo Sesel stations, podcasts, community messaging and chat, Leko subscription service to access a vast music archive of original Seychellois artists, and much more. Download the App

Podcast sharing from your Fabrik mobile app, now includes your logo and name above the shared podcast audio player.

Fabrik celebrates Africa Day as a proudly African intellectual property and digital media service provider, delivering products and services to achieve the "Africa We Want" in the media space. For more on Africa Day visit: https://au.int/en/pressreleases/20230524/africa-celebrate-60th-anniversary-oau-au-africa-day

The Indian Ocean Island Gamesis an annual highlight for Fabrik customer, Seychelles Broadcasting Corporation–who have secured an app for each of their radio stations, the Creole-language based Radyo Sesel and the English-language-based Paradise FM. Whilst coverage was provided on-air in regular news and sports inserts, in 2019 the stations created a dedicated app-based feed to provide more real-time coverage of the games within the Paradise FM and Radyo Sesel mobile apps. These channels were set up so that only authorized members of the team could post content in the channel, opting for the informational or ‘broadcast’ mode rather than the typical conversational format. This content related to updates on the Seychelles team, audio and video clips of the events and images of the event. Key Findings •Monthly Active Users increased to 160% on Paradise FM and 148% on RadyoSesel. •Monthly App Visits increased by 223% on Paradise FM and 205% on Radyo Sesel. •In-App Live Streaming increased by 288% for Paradise FM and 300% for Radyo Sesel. •The opening Announcement for the games caused a spike in Radyo Sesel in-app listening. This message was delivered as a direct alert to the IOIG channel within the app.

Smile 90.4FM completed a successful Xmas in July campaign where they mentioned keywords related to Christmas on-air and prompted the audience to enter the keywords either via premium SMS or through their Fabrik powered mobile branded app. The campaign ran for 2 weeks in July and was managed via the Fabrik campaign manager which selected random winners during each show. All analytics were done using the Fabrik reporting engine. Key Findings: •A total of 396309 messages were received by the station across all channels,with75% received via the app. •Monthly Active in-app users doubled during the campaign. •In-app live streaming increased 3-fold during the campaign.

Please note that not all FAQs will be applicable to your app. INDEX How to listen to podcasts How to send a message How to send a voice note How to register on the app What should I do with a One Time Pin (OTP)? How to activate push notifications How to disable push notifications How to join a channel/conversation How to opt out of a conversation/channel How to start/stop the livestream. How to change your cellphone number How to edit/upload your profile picture How to edit your username How to update your email address How to change/upload your birthdate How to delete your profile How to send images/videos How to send documents in a conversation How to request app support How to listen to podcasts To listen to podcasts: Tap on the “Rewind” button at the bottom left of your screen. The podcast screen will appear Scroll through the list of podcasts and press the play icon next to your chosen podcast to listen to it. To search for a specific podcast, simply tap the magnifying glass icon at the top right of your screen. The search screen will appear. Tap the arrow to choose from a list of categories. Or tap the magnifying glass and type in your desired podcast. To share to podcasts: Follow step one above and locate the podcast you wish to share. Tap the sharable icon on the right side of the podcast. Choose the app in which you would like to share the podcast and send. How to send a message To send a message in a conversation: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the relevant conversation/channel and tap on it. At the bottom of your screen, you will see "Type a message." Tap on it. Type your message. You can also send voice notes, images/videos, and documents in a conversation. When you are done, tap the arrow on the right side of your screen to send. How to send a voice note To send a voice note in a conversation: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the relevant conversation/channel and tap on it. At the bottom right of your screen, you will see a microphone icon. To begin recording, press and hold on the microphone icon. You will need to hold down the icon until you are done with your recording. When you release the icon, the voice note will automatically be sent to the conversation. How to register on the app You will need to register on the app in order to send and receive messages, voice notes and images: Tap on the three bars at the top left side of your screen. This will open a menu. Tap the "Sign in" option. Enter in your mobile number (including the 0) and agree to the Terms and Conditions by checking the box. Tap the "Continue" button. A 6-digit number called an OTP (One Time Pin) will be sent to your cell phone as an SMS. This will either be filled in automatically by your device, or you will be required to fill it in manually in the underlined field provided. If you did not receive the OTP, follow these steps What should I do with a One Time Pin (OTP)? Tap on the "Confirm" button. You are now successfully registered on the app What should I do with a One Time Pin (OTP)? An OTP, or One Time Pin, is a special pin that acts as a precaution against someone trying to access your app on a different device. It is a 6-digit number that our system will automatically generate and send via SMS to the cellphone number with which you registered. To ensure security, the number is only valid for 10 minutes, so you will need to complete your registration or sign-in process within that time. If your OTP does expire, you will need to request a new one by entering your cellphone number again. When registering a new account or signing back into the app, you will be required to enter in your cellphone number. For verification purposes, a One Time Pin (OTP) will be sent to the number you have provided. Once you receive the OTP, enter it into the underlined field provided. Find out more about How to register on the app. How to activate push notifications To activate push notifications: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the conversation/channel for which you would like to receive notifications and tap on the grey bell icon to the right. (You might need to give the app permission to send you notifications. If this is the case, tap "Allow" on the popup box that appears) Once the bell turns green, you will be able to receive push notifications for that channel. How to disable push notifications To disable push notifications: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the channel you would like to disable notifications for and tap on the green bell icon on the right side. A popup box will appear with the message "Are you sure you want to mute?" Tap the "Yes" button to confirm. Once the bell turns grey, your push notifications will be disabled for that channel. How to join a channel/conversation To join a channel/conversation: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. At the bottom of your screen, the channels(s) you have not joined yet will be greyed out. Locate your desired conversation and tap on the grey power icon on the right side. Once the power icon turns green, you will have access to that channel. How to opt out of a conversation/channel To opt out of a conversation/channel: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the conversation you would like to leave and tap on the green power icon on the right side. A confirmation box will pop up with the message "Are you sure you want to leave?." Tap on the "Yes" button to confirm. Once the power icon turns grey, that channel will be greyed out. Here is how you can re-join a conversation and channel: How to join a channel/conversation. How to start/stop the livestream. To start the livestream, simply tap on the play icon, which looks like a right arrow, at the bottom left of your screen. To stop the livestream, simply tap on the stop icon, which looks like a solid square, at the bottom left of your screen. How to change your cellphone number If you have changed your phone number, please log out of your current profile and log back in with your new number. You will then follow the normal sign in process thereafter. For more details on that process, please view more information on How to register on the app. How to edit/upload your profile picture To upload or edit your profile picture: Tap on the three bars at the top left of your screen. This will open a menu. Tap on the "My Profile" option. Tap on the picture next to your username. This will open your gallery. Select your desired picture and tap the tick at the top right of your screen. Once your profile picture is uploaded, tap the "Save" button on the top right. How to edit your username To edit your username: Tap on the three bars at the top left of your screen. This will open a menu. Tap on the "My Profile" option. Tap on your username and edit as desired. When you are done, tap the "Save" button on the top right How to update your email address To edit or upload your email address: Tap on the three bars at the top left of your screen. This will open a menu. Tap on the "My Profile" option. Locate the "Email" option. Type in your email address. Tap on the "Save" button on the top right. How to change/upload your birthdate Your app's brand owner has access to all the information that you upload in your profile. If the app's profile section requests your birthdate, please refer to your app's privacy policy for details on how your information is being protected. To edit or upload your birthdate: Tap on the three bars at the top left of your screen. This will open a menu. Tap on the "My Profile" option. Locate the "Date of Birth" option. Enter in your date of birth by selecting the appropriate date. Tap on the "Save" button on the top right. How to delete your profile If you wish to suspend your profile, simply just sign out. You may sign back in at a later stage. If you want to delete your profile completely, you can make a request (by following the steps in this article: How to request app support) and we will remove you. How to send images/videos To send images or videos in a conversation: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the relevant conversation and tap on it. At the bottom right of your screen, you will see a camera icon. Tap on it. Select the images or videos that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap "Allow" on the popup box that appears). You can add a caption to the image/video if you wish to do so. When you are done, tap the arrow on the right side of your screen to send. How to send documents in a conversation To send a document in a conversation: Tap on the "Messages" tab in the navigation bar at the bottom of your screen. Locate the relevant conversation/channel and tap on it. At the bottom of your screen, you will see an attachment icon. Tap on it. Select the document that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap "Allow" on the popup box that appears). You can add a caption to the document if you wish to do so. When you are done, tap the arrow on the right side of your screen to send How to request app support If you are experiencing technical issues with your app you can request app support and one of our team members will be in touch with you within one business day. How to request app support: Tap the three bars at the top left of your screen. This will open a menu. Tap the "Request App Support" button located just above the "Sign Out" option. A new page will open with some of the fields already filled in. In the blank space under your email address, type out your issue/concern with as much detail as possible. When you are finished, tap the "Submit" button. You will receive an automated confirmation of your request in your email as well as a link to track your query.

If you have selected the Service Directory option when signing up for Fabrik, you've empowered your community with an opportunity to attract revenue - while offering affordable promotional opportunities to business owners in your community. Based on your pricing model, you might be able to administer your directory. Here's a quick guide on how to populate your app with directory categories, and to upload listings to these. A. Log in In Community Centre, navigate to Service Directory and click on Manage Listings. If you don't see this option, then your pricing tier does not allow for you to administer these listings. Please speak to your Fabrik/PAL representative. B. Add a Category Before you add a Business, you need to set up your categories. Click on the + Directory Category button on the top-right of the screen. Type in your Category title. Try to keep the name to a maximum of 20 characters. If the title is longer than 20 characters, it will be shortened on many devices. Category names appear in white text by default. Upload your category icon. It is recommended the icons of all your categories are designed to in the same colour using a consistent style. You can upload an image of any file type (such as .png or .jpeg). The system will resize the icons to fit within the space. Click Create. Note that your category won't display in the app until a Business has been added to it. C. Add a Business To add a business, make sure you are in the Categories section. Click on the three dots next to the Category under which the business should appear. Select Create Business. 4. The image that you upload needs to be a landscape image in an 8:3 ratio (example 800px across by 300px down), and less than 1MB so they can load quicker. 5. Note that, when adding a business, all fields are required.

If you have selected the Service Directory option when signing up for Fabrik, you've empowered your community with an opportunity to attract revenue - while offering affordable promotional opportunities to business owners in your community. Based on your pricing model, you may have to send us your Directory information for us to upload to your app. Here's a quick guide on what is required for us to populate your app with directory categories and businesses. How to send your information: Compose an email to support@fabrik.cloud, and refer to the title of your app in the Subject line. Provide the text information in either a Word or Excel document. Attach the image files in compressed/zipped folders. Further details per information type is provided below. A. Category Title Create one Word or Excel document that lists all Categories. For each Category, type the title accurately as these will be copied and pasted exactly as provided. Text length: Try to keep the name to a maximum of 20 characters. If the title is longer than 20 characters, it will be shortened on many devices. Colour: Note that category names appear in white text by default. Attach this file to your email. B. Category Icons Include an icon for every category that you would like listed. Design specs: It is recommended the icons of all your categories are designed in the same colour using a consistent style. File-size: The system will resize the icons to fit within the space. File types accepted: .PNG, .JPEG Title each icon file so that we can match these with the intended category. Collect all your icons into one folder, compress/zip this folder, and title it Categories. Attach this folder to your email. C. Business Text For a Category to display publicly in the app, it must be linked to at least one Business. Use a Word or Excel document. If you have many Businesses per Category (more than 5), then it's best to create one document/one sheet per Category of Businesses. For each Business, include the following information: a) Category b) Business Name c) Business Description d) Physical Address (does not need to be complete i.e. can be a suburb, etc. ) e) Email address f) Website URL g) Phone number D. Business Images Include an image for every category that you would like listed. Design specs: The image that you upload needs to be a landscape image in an 8:3 ratio (example 800px across by 300px down). File-size: Less than 1MB so they can load quicker. File types accepted: .PNG, .JPEG Title each image file so that we can match these with the intended category. Collect all your images into one folder, compress/zip this folder, and title it Businesses. Attach this folder to your email.

Regularly receiving feedback from your community is a great way to make sure that you have a current understanding of their opinions and needs , so that you can make smarter content and communication decisions. Many advertisers value these insights and are interested in running campaigns to find out what makes your audience tick. With your Fabrik app, you can book a Billboard campaign that links to a Survey. How to book: Send an email to advertise@fabrik.cloud with more details, such as campaign dates, advertiser details, survey objectives, and your availability for a call. We will call you back to better understand the survey objectives and target audience. Based on this discussion, a Survey package will be recommended and agreed upon. A booking form (requesting questions, billboard, etc.) and quotation will be sent to you. Package Options: 5 Questions Audience Target Depth of reporting (standard CSV Export by default, or Custom Illustration of Data-Set) 10 Questions Audience Target Depth of reporting (standard CSV Export by default, or Custom Illustration of Data-Set) Audience Target Options: Everyone who opens the app Only non-registered (downloaded but not signed in/registered) Only registered members (premium rate) A subset from the available profile fields (only those that are drop-downs). For Design & Question Guidelines, visit the Billboard Options & Specs guide.

If you would like your YouTube videos to appear natively in your app, our team will need to connect to your account directly. To do this, we will ask you for your YouTube API Key. The YouTube API is an application programming interface that allows you to embed videos, curate playlists, and offer other YouTube functionalities on your website or, in this case, your app. 1. Log in to the Google Developers Console. Go to the Google Developers Console and log in using your YouTube login details (email address and password). 2. In the navigation menu on the left-hand side, select APIs & Services, and then Credentials. 3. Select Create Project. For Project Name, we suggest "YouTube API Key for Fabrik App". Location: No organisation. 4. Select your new project. 5. In the navigation menu on the left-hand side, select APIs & Services, and then Library. 6. Scroll down to the YouTube section, and select YouTube Data API v3. 7. Click Enable. 8. On the left-hand menu of the screen that appears, select Credentials. 9. At the top of the screen towards the centre, click on the +Create Credentials link. 10. From the drop-down, select API key. Your new API key will appear in a pop-up window as a string of letters. 11. Send the API key to us. Obtaining your Channel ID In some instances, you may need to obtain a YouTube channel ID. Follow this guide on how to do so.